Last updated: 20/11/2025
Healthy Holidays BG LTD is committed to protecting your data in accordance with UK GDPR and EU GDPR.

1. Data Controller
Healthy Holidays BG LTD
Email: info@balneotherapy.uk
Address: 17 Ridge Avenue, London, UK

2. Personal Data We Collect
Name, email, phone
Passport information for bookings
Billing and payment information
Health data (only with explicit consent)
Website usage, IP address, cookies
Communication history

3. How We Use Your Data
To process bookings and payments
To arrange treatments, transfers, and accommodation
To comply with legal and tax obligations
To improve our website and services
For customer support and communication

4. Legal Basis
Contract performance
Legal obligation
Legitimate interest
Explicit consent (for health data)

5. Data Sharing
Data may be shared with:
Hotels and balneo centers
Transfer providers
Insurance companies
Payment processors
IT and hosting providers
Government authorities (where required)
We never sell personal data.

6. Data Retention
Booking data: 7 years
Medical data: only until completion of services
Marketing data: until you unsubscribe

7. Your Rights
You may request:
Access
Correction
Deletion
Restriction
Transfer of data
Withdrawal of consent
Complaint to the Information Commissioner’s Office (ICO)
Requests: info@balneotherapy.uk